All your orders can be cancelled until they are dispatched. If you have already paid your order and you have to change or cancel it, you must contact us within 12 hours after placing the order. After the packaging and dispatching process has begun, it can not be cancelled any more.
Your satisfaction is our #1 priority. We consider your satisfaction as number one priority for us. In this regard, you can claim a refund or reshipment for the products you ordered in the following cases:
We will not accept your claim for refund and therefore we will not refund you in the following cases:
*You can send us refund requests within 15 days after the guaranteed period for delivery (45 days) has passed. You can do it by submitting a message on Contact Us page.